Booking conditions

These conditions apply to bookings for Queenz Dinner Show. Organiser: Nobel Green Restaurante, S.L. (Queenz Dinner Show) · Tax ID (NIF) B67224840 · Registered office: Centro Comercial Oasis 46, Sitges (Barcelona), Spain · Venue: Calle Espalter 2, 08870 Sitges · info@queenzdinnershow.com · WhatsApp +34 638 20 81 78

1. Your ticket

• Your ticket includes a welcome drink, a three-course dinner, the show and your own private table. Extra drinks are charged separately and paid at the end of the evening.
• Prices are shown in euros and include VAT.
• Your table is assigned automatically based on the chosen area (Classic, Premium or VIP), the booking order and the size of your party. A VIP table seats up to 6 people and includes a bottle of champagne.
• Children are welcome from 6 years old. There is a kids menu for children aged 6 to 10.

2. Booking and payment

• Online bookings are paid in full when you book (tickets and chosen extras). Your booking is confirmed when you receive the confirmation email.
• During payment we hold your seats for 30 minutes. If the payment is not completed, the seats are released.
• With the personal link in your confirmation email you can manage your booking.

3. Changes

• Up to 24 hours before your booking you can change the date, guests, menus and extras online, subject to availability.
• Added guests and extras are paid on the evening itself.
• If you reduce the number of guests at least 24 hours before, we refund the difference. If guests were added and fewer people come than booked, we charge 50% of the ticket price for each missing guest.
• A VIP table is priced per table: with fewer guests the price stays the same.
• If you choose a more expensive date, the difference is paid on the evening; if it is cheaper, we refund it.

4. Cancellation

• If you cancel at least 24 hours before your booking, we refund the full amount paid online to your original payment method. Our team checks the cancellation; it may take a few business days before the amount is back on your account.
• Less than 24 hours before, changes and cancellations are no longer possible online and payments are not refunded. Please contact us.
• A cancelled booking cannot be reactivated; the personal link stops working.
• As this is a leisure service on a specific date, the statutory 14-day right of withdrawal does not apply (Art. 103(l) of the Spanish Consumer Law, Art. 16(l) of Directive 2011/83/EU); these cancellation conditions apply instead.

5. The evening

• Arrival between 20:00 and 20:15hr; the Dinner Show starts at 20:30hr and ends around 23:30hr. With the wheelchair entrance, please arrive at 19:50hr.
• Running late? Send us a WhatsApp and we keep your table. Without a message, tables not taken by 21:00hr may be given to other guests.
• Please tell us about allergies when booking; our kitchen will take them into account. Menus may change with the season.
• The programme and artists may change. We reserve the right of admission.

6. Contact and complaints

WhatsApp +34 638 20 81 78 · reservations@queenzdinnershow.com. Official complaint forms (hojas de reclamación) are available at the venue. Spanish law applies. We process your data according to our privacy policy.